National Australia Bank

NAB, one of Australia's top four financial institutions, embarked on an innovative chapter to maintain its leadership and meet evolving customer needs. In partnership with Pollinate, NAB aimed to modernize merchant services through the Merchant Portal and Customer Service Portal. This transformation focused on achieving cost efficiencies and enhancing user experience.

Recognizing the potential within their business banking customer base, NAB sought to integrate services within their own channels, existing data sets, processing platform, payment gateways and terminals.

Pollinate seamlessly integrates with NAB's systems, offering modular UI/UX tailored to backend processes. This flexibility allowes NAB to modernize its technology while ensuring a consistent customer experience. 



The integration included deploying a merchant services experience within online banking with Single Sign-On (SSO), streamlining merchant management without multiple logins. This integrated experience enables easy payment reconciliation between business banking and merchant accounts.

The “smart partnership” between NAB and Pollinate extends far beyond the supply of technology, and leveragesPollinate’s extensive expertise in payments innovation, technology implementation, data and security, “go-to-market” strategy. New SMB customers are provided with streamlined digital onboarding processes, while Pollinate’s cloud-based customer service platform drives significant cost to serve efficiencies while increasing customer satisfaction.

The partnership continues to innovate, introducing market-leading features like "tap on glass," allowing merchants to accept payments via mobile phones, facilitated by Pollinate's platform and unified UX.