Customer acquistion

Stage 1

Merchants can browse products tailored to their preferred channel, integrating with the bank to curate a tailored offering.

Onboard

Stage 2

Configurable onboarding journey reflecting the bank’s logic, from quote through application to signing agreements.

Activation

Stage 3

Merchants can stay informed with shipment tracking and guides based on their merchant type.

Inform

Stage 4

Help a merchant to understand the key KPIs that drive their business, reconcile payments and understand their customers.

Connect

Stage 5

End-to-end capability for account management and issue resolution. For both merchants and service agents.

Grow

Stage 6

Help the merchant grow their business with access to personalized bank and 3rd party offers.

Customer acquisition

Stage 1

Merchants can browse products tailored to their preferred channel, integrating with the bank to curate a tailored offering.

Onboard

Stage 2

Configurable onboarding journey reflecting the bank’s logic, from quote through application to signing agreements.

Activation

Stage 3

Merchants can stay informed with shipment tracking and guides based on their merchant type.

Inform

Stage 4

Help the merchant grow their business with access to personalized bank and 3rd party offers.

Connect

Stage 5

End-to-end capability for account management and issue resolution. For both merchants and service agents.

Grow

Stage 6

Help the merchant grow their business with access to personalized bank and 3rd party offers.

How we do it

A unique platform based Experience-as-a-Service (Eaas) proposition

Learn more

Pollinate Component Library

Pollinate Mini-Apps

Front-end Experience

Pollinate Container

Bank owned / 3rd party channel

Configuration toolkit

Integration, configuration and run services

Pollinate Component Library

Front-End Experience

Pollinate Container

Bank Owned / 3rd party channel

Configuration toolkit

Integration, Configuration and Run services

Pollinate creates intelligent, integrated experiences bringing together payments and business banking

Integrated

Unifies UX across product silos

Personalized

Tailored to your needs and merchants

Flexible

Meets evolving needs

Insightful

Responsive UX reflecting merchant context

Secure

Maintains bank grade security

Seamless

Fixes broken customer journeys

Client: Natwest

Project: Launching a new merchant services business

Tyl by NatWest experiences built in partnership with Pollinate reiterates our commitment to harnessing the revolution in new technologies so that our customers can remain focused on growing their businesses.

Chief Executive of NatWest Group PLC 2019-2023

Client: National Australia Bank

Project: Digitizing an existing merchant services business

We are innovating in our core business to make banking simpler and easier for our customers and colleagues, while also exploring more revolutionary products and models with partners.

Ross McEwan - Group Chief Executive Officer, National Australia Bank

15%

Increase gross adds

Through improved onboarding and a more compelling proposition.

3x

Onboarding conversion

Triple your rate of completions through intuitive digital journeys.

8%

Reduced churn

Reduce attrition with greater engagement and proactive intervention.

4.7 /5

Average Trustpilot score

Increased merchant satisfaction.

40%

Reduced effort

Lower your customer service call time and overall effort.

Our platform puts experiences at the heart of the merchant services proposition

15%

3x

8%

4.7 /5

40%

Let's talk.

Get in touch.