As the UK's largest business and commercial bank, NatWest recognized the importance of acquiring for merchants. They established merchant services with a distinct brand, showcasing NatWest's commitment to enabling innovative payment acceptance for SMBs.
Recognizing the need for collaboration, NatWest partnered with a processor for best-in-class processing and terminal management. However, they realized that neither the processor nor internal bank resources alone could create differentiating front-end capabilities in the market.
NatWest wanted a solution that served a merchant’s broader needs, brought them closer to their customers, and went way beyond the transaction. To develop the solution and take the bank back in to acquiring, NatWest formed a partnership with Pollinate.
Pollinate integrated its bank-branded digital platform, offering a seamless onboarding experience that includes quoting, pricing, application, and agreement signing. This ensures a smooth and intuitive buying process for merchants, whether face-to-face or online, while adhering to the bank's risk appetite. Additionally, the fully branded Portal allows merchants to view and reconcile transactions, settlements, and billing information, and gain insights into sales patterns. The Portal also equips customer support agents with the necessary visibility and access to merchant account information, enabling them to address queries promptly and efficiently.
Through Pollinate’s EaaS offering, NatWest continually innovates, introducing features like pay by link and tap on glass integrations. After 6 years, NatWest became the fastest-growing UK bank acquirer, which won multiple awards around the world, with a Trustpilot score of 4.7 out of 5, the highest in the UK.
