Pollinate International Limited (“Pollinate”) is a company incorporated in England and Wales (Company Number: 10993908). Pollinate may be referred to in this Privacy Notice & Cookie Policy (“Privacy Policy”) as “we”, “our” or “us”. We operate the Pollinate website available at: www.pollinate.global (the “Website”) to promote and provide further information and content about Pollinate’s cloud-based merchant acquiring solutions.
We are committed to protecting and respecting the privacy of those who visit the Website (“you” or “your”). This Privacy Policy sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us as a result of you visiting the Website. Please read the following carefully to understand how we will use your personal data. For the purpose of data protection legislation in the UK, we are the controller of personal data we collect via the Website.
The Website may contain links to third party websites. If you follow a link to a third-party website, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those websites, so please check their policies before you submit any personal data to those websites.
Name: Pollinate International Limited
Address: 222 Bishopsgate, London, EC2M 4QD, UK
E-mail: dpo@pollinate.global
If you have any questions, comments and requests about this Privacy Policy or the processing of your personal data, please notify us by email.
Last updated: 25th October 2024
Any changes we may make to this Privacy Policy in the future will be posted on this page.
Personal data means any information about an individual from which that person can be identified. It does not include information that is anonymised or aggregated (for further information, please see: What is personal information: a guide | ICO).
We collect and process the following personal data if you provide it voluntarily through the Website:
When you visit the Website, we may collect certain personal data automatically from your device. Specifically, the information we collect automatically may include personal data like your IP address, device type, unique identification number, browser type, broad geographic location and other technical information. We may also collect information relating to your visits to the Website, including the pages accessed and links clicked. When possible, we anonymise or pseudonymise this information, for instance IP addresses and URLs used to visit our Website .
Collecting this information enables us to better understand the visitors who come to the Website, where they come from, and what content on the Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of the Website to our visitors.
Some of this information may be collected using cookies and similar tracking technology, as explained further in the section below on 'Cookies'.
We will only use your personal data when the law allows us to.
Most of the personal data we process is provided to us directly by you when you engage with us regarding our business and the services that we provide.
We use your personal data in order to:
By using the Website, we may share this information with the following categories of third parties in limited circumstances:
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this personal data are:
We use appropriate technical and organisational measures to protect the personal data that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. We retain personal data in line with our corporate policy and for no longer than 6 years.
Where any personal data is transferred outside the UK, this will only happen where:
If you would like further information, please contact us at dpo@pollinate.co.uk.
A cookie is a small file, typically of letters and numbers, downloaded on to a computer or other device (“Device”) when the user accesses certain websites. Cookies are then sent back to the originating website on each subsequent visit with information to help identify you, your Device, your use of the Website and/or your general internet usage. They also help prepare customised pages for you. Cookies may remain on your Devicedevice either for the duration of the session or for a defined period. Cookies are useful because they allow a website to recognise a user’s Device.
At the moment, the Website only uses Strictly Necessary Cookies. These cookies are essential for the operation of the Website and optimising your user experience. You can customise your preferences via the 'Cookie Consent’ banner. By rejecting the use of Cookies, we will not collect Usage Data about your visit to our Website.
We may use third party services to optimise your use of the Website. As part of their service, they also use cookies to track your visits to the Website and other websites. These cookies are third party cookies which originate from (or are sent to) a different website and we have no control over these cookies.
Similarly, the Website may include embedded content (e.g. videos). Embedded content from other websites behaves in the exact same way as if you had visited these websites directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in. We have no control over these websites.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at About Cookies. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
Accessing your personal data and your rights
As a result of us collecting and processing your personal data, you have the following legal rights.
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete personal data you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances, as for instance where we do not have a compelling reason to continue to process such data.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – You have the right in the limited circumstances where you have provided your consent to the collection, processing and transfer of your personal data to withdraw that consent. You can withdraw your consent at any time by contacting us. If we receive notification that you have withdrawn your consent in relation to a particular purpose, we will no longer process your personal data for that purpose, unless we have another legitimate basis for doing so.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at dpo@pollinate.co.uk if you wish to make a request.
If you have any concerns about our use of your personal data, you can make a complaint to us at dpo@pollinate.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your personal data.
The ICO’s address is:
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
