Pollinate - What we do

Customer acquisition

Stage 1

Customer acquisition

Customer acquisition

Stage 1

Merchants can browse products tailored to their preferred channel, we allow for integration with your bank’s product engine, pricing and CRM to curate a tailored offering for the merchant.

Key interactions:

・Decision making

・Exploration

・Consideration

Onboard

Stage 2

Configurable onboarding journey reflecting your logic, from quote through application to signing agreements. If merchants encounter issues, they  smoothly transition to agent assistance.

Key interactions:

・Quote

・Pricing

・Application

・Signing agreement

・Risk

Activation

Stage 3

Support your business customers with shipment tracking, temporary payment services and tailor the experience with tooltips, videos and guides covering a wide range of merchant types.

Key interactions:

・Activation tracking

・Exploring the services

・First portal access

Inform

Stage 4

Help a merchant to understand the key KPIs that drive their business, reconcile payments and understand their customers better. Transactional insights combine data sources from the financial institution, processor, and other 3rd parties.

Key interactions:

・First transaction and settlement

・First statement

・Reconciliation

・Alternative terminal options

・Transaction management

・Review settlements

・View my statements

・Transaction insights

・Disputes

Connect

Stage 5

End-to-end capability for account management and issue resolution. Service agents are equipped with tools for logging, monitoring, and addressing tickets, including impersonation and integration with the wider bank.

・Provide feedback

・Update my account

・Making a complaint

・Emergency outages

・Renewals and closures

・Account information

・Understand issues

・Supporting my business

・Merchant leaving

・Risk and fraud monitoring

Grow

Stage 6

Help the merchant grow their business with access to personalized and 3rd party offers. Dynamic rendering of offers based on CRM integration can unlock new revenue streams for you and drive cross-sell and up-sell.

Key interactions:

・Financial management and support

・Integrating services

・Exploring additional benefits

Customer acquisition

Stage 1

Merchants can browse products tailored to their preferred channel, we allow for integration with your bank’s product engine, pricing and CRM to curate a tailored offering for the merchant.

Key interactions:

・Decision making

・Exploration

・Consideration

Onboard

Stage 2

Configurable onboarding journey reflecting your logic, from quote through application to signing agreements. If merchants encounter issues, they  smoothly transition to agent assistance.

Key interactions:

・Quote

・Pricing

・Application

・Signing agreement

・Risk

Activation

Stage 3

Support your business customers with shipment tracking, temporary payment services and tailor the experience with tooltips, videos and guides covering a wide range of merchant types.

Key interactions:

・Activation tracking

・Exploring the services

・First portal access

Inform

Stage 4

Key interactions:

・First transaction and settlement

・First statement

・Reconciliation

・Alternative terminal options

・Transaction management

・Review settlements

・View my statements

・Transaction insights

・Disputes

Connect

Stage 5

Key interactions:

・Provide feedback

・Update my account

・Making a complaint

・Emergency outages

・Renewals and closures

・Account information

・Understand issues

・Supporting my business

・Merchant leaving

・Risk and fraud monitoring

Grow

Stage 6

Key interactions:

・Financial management and support

・Integrating services

・Exploring additional benefits

We solve these by delivering intelligent, integrated, experiences.

Intelligent

We look at how to bring the power of payments, banking, and third-party data sources together, to create predictive and tailored experiences for merchants.

Integrated

Our philosophy dictates that experiences should be integrated into a channel most convenient for the merchant, whether through their online banking platform, a dedicated merchant services portal, or an external channel such as an Independent Software Vendor (ISV).

Experiences

Our solutions are designed to nurture merchants from their initial engagement, guiding them through setup and ongoing business management.

Delivering merchant experiences that delight

Let's talk.

Get in touch.