Transforming SMB Banking and Payments

Helping banks to unlock the full value of merchant services

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What we do

Pollinate gives banks the digital experience platform they need to win more small and medium size business (SMB) customers and grow revenue.

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Accelerate
time to value

Platform live in weeks, not months

Reduce risk

Proven results and delivery methodologies

Differentiate

Win and retain customers, based on value, not price

Future proof

A modular platform approach unlocks future flexibility

Our solution

Built to support every stage of the merchant services lifecycle, from customer acquisition and onboarding to business growth and expansion:

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Onboarding

Our dynamic onboarding workflows support customer acquisition from consideration to first transaction, increasing conversion and decreasing dropouts, whether in a digital, assisted or omni-channel journey.

Merchant Command Center

One “single pane of glass” for a bank to intelligently present its SMB offering. A unified, bankbranded dashboard that allows merchants to reconcile transactions, manage disputes, access statements, self-serve updates, discover new services and more. This increases customer lifetime value, reduces cost to serve, and opens new cross-sell opportunities.

Integrated Merchant Services

Integrate digital boarding and transaction management into online banking, to increase penetration of merchant services and reduce attrition.

ISV Enablement

Expand reach by embedding merchant services into the platforms SMBs already use. A solution that enables banks to partner with ISVs and indirect channels, equipping our clients to sell and service financial products within third-party platforms. Scales distribution and capitalizes on the growing embedded finance opportunity.

Client: Truist

Project: Launching a new merchant services business

Truist Merchant Engage is more than a product — it’s a reflection of our purpose driven commitment to lead the industry with integrated solutions that help businesses thrive. By unifying business banking and merchant services into one seamless experience, we’re enabling SMBs to operate more efficiently, make data-driven decisions and grow with confidence.

Chris Ward - Head of Enterprise Payments, Truist

Client: NatWest

Project: Launching a new merchant services business

Tyl by NatWest experiences built in partnership with Pollinate reiterates our commitment to harnessing the revolution in new technologies so that our customers can remain focused on growing their businesses.

Chief Executive of NatWest Group PLC 2019-2023

Client: National Australia Bank

Project: Digitizing an existing merchant services business

We are innovating in our core business to make banking simpler and easier for our customers and colleagues, while also exploring more revolutionary products and models with partners.

Ross McEwan - Group Chief Executive Officer, National Australia Bank